Terms & Conditions
Privacy is Our Most Important Policy
When your sample is received, the professional scientists at GP extract your DNA from the collector and then bar-code the sample with a unique identification number.
We then send your sample to an independent lab Sorenson Genomics marked only with your bar-code.
The lab then runs only the genetic tests that you order on your DNA sample. After your test has been completed and verified, your DNA sample will be stored indefinitely with only its bar-code identification, in case you decide to order additional assays. However, if you prefer, you may submit a written request to have your DNA sample destroyed after completion and verification of your test. This process is so safe and confidential that Super Stars like Rich “Ace” Franklin have endorsed its confidentiality.
Your Genetic Information
Your genetic information will not be directly associated with your personal information collected from the Questionnaire, but will be stored in our secured database, maintained to facilitate client's requests for replacing lost reports. Under no conditions will this information be released to third parties in a way that discloses personal information, except with your permission, unless required by law.
Your Personal Information
Your personal information will not be disclosed to anyone outside of genetic performance nor within genetic performance except as needed by those conducting the genetic screening and by those assembling your report, except with your permission, unless required by law.
Your privacy and security is of critical importance at geneticperformance.com.
When you buy online or access your account with geneticperformance.com you do so through a secure server. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit/debit card and address details, will be encrypted as it travels from your computer to the geneticperformance.com Booking System. SSL is an industry-standard method that is used to transmit personal information securely over the Internet. Our use of SSL and digital certificates ensures you are actually sending data to Genetic Performance, rather than a third party, so you can be confident of safely and confidentially completing your reservation.
To maintain the accuracy of your data, as well as preventing unauthorized access and correct use of all data, geneticperformance.com uses the appropriate physical, electronic, and governance measures to secure the data we collect online.
Please ensure that you keep your geneticperformance.com account details confidential and set a password that is difficult for others to guess.
Delivery & Returns
We deliver to your home or business. Delivery and handling is at a flat fee to anywhere in the world and is stated at the checkout stage.
Delivery Charges and Timescales
We do not profit from our postage. For deliveries within Ireland and the USA by Standard Post, the postage time should take 2-3 working days.
International postage can take up to 14 days. We post the tights in large envelopes to keep postage costs as low as possible.
Note: some very remote regions can take longer to receive deliveries. Certain bank holidays and peak seasonal periods will affect delivery times. Whilst we make every effort to deliver your goods at the agreed time, we will not be liable if we fail to do so due to circumstances beyond our control.
Returns Refunds and Cancelations
In the unfortunate case of goods being faulty or damaged in transit, Genetic Performance Ltd. offer a replacement. We ask that you contact us first using the details on our contact us page, so that we can take care of everything.
Cancelation will only be accepted prior to shipping. There is a cancelation charge of $30 which will be deduction from your refund payment.
As Required by
You will not be contacted by Genetic Performance unless additional information is deemed necessary to deliver the service described in this offer to you.
Research in genetics is ongoing and in the course of its evolution new information about the genetic variants for which you were tested may arise. genetic performance will not directly inform you about any future developments in the genetic screens provided in this offer. However, you may feel free to contact us or visit the website in order to determine if updates have become available.
Genetic performance may send you an offer in the future regarding new developments in genetic screening, which you may accept by entering into a separate agreement for this information.
Limitations and Disclaimers
It is not the intention of genetic performance to provide specific medical advice but rather to provide you with information to better understand your genetic predispositions. Specific medical advice will not be provided, and genetic performance urges you to consult with a qualified physician for diagnosis and for answers to your personal questions.
The information supplied to you does not confirm or replace any medical diagnosis or status conferred by a health care professional. The information provided to you is not a genetic diagnosis of disease, nor does it identify an existing medical condition. Individuals with specific concerns about their health status or genetic testing should consult with a doctor or a genetic counselor.